At this point, we all know (or can intuit) that WhatsApp Business has become a powerful tool for small and medium-sized companies looking to improve their customer service and increase their reach.
As we like to make your life a little bit easier, in this article, we share with you 10 examples of messages to configure your WhatsApp Business or API and take full advantage of its features: From welcome messages to automatic replies outside of your business hours, we're going to help you make these messages drastically improve the way you communicate with your customers. Plus, we'll tell you the reason why WhatsApp Business is so important for small businesses and customer service departments, adding some recommendations on how to integrate it with your CRM or ERP.
Interesting, isn't it? Keep reading!
WhatsApp Business Welcome Message Examples
The first few seconds of interaction with your customers are critical to establishing a solid relationship with them. It's like the famous theory of the first 7 seconds to convey a good image to your interlocutor. A well-designed welcome message not only conveys professionalism, but also makes your customers feel valued from the very first moment; so at Impulsa3 we've put our hands to work, selecting some examples of welcome messages that you can use in your WhatsApp Business to look great and convey the image you want. You can copy and paste 😉.
- Hello! 👋 Welcome to [Business Name]. We're here to help you - what can we help you with? 😊
- Welcome to [Business Name]! 🎉 How can we help you? 📞
- Hello 👋, thank you for writing to us. We are here to help you find what you need, how can we help you? 🛍️
- Hi! 😊 We love to see you around 😊 How can we help you? 📲
- Hello! 👋 We're here to help you with any questions you may have 👋 What can we help you with? 🌈
WhatsApp Business Absence Message Examples
Many times you will not be able to respond immediately to your customers, you may even be a little lazy, but this does not mean that you should neglect communication. No-show messages are essential to keep them informed and reassure them that you will answer their queries as soon as possible. Here are a few examples of absence messages so that you can maintain effective communication even outside your normal business hours.
- Hello 👋 Thank you for your message. We are currently out of business hours 🕒 but we will get back to you as soon as possible. have a nice day! 🌞
- Hi! 😊 We are out of office at the moment 🏢. Please leave us your message and we will get back to you within 24h. Thank you! 🙏
- Hello! 👋 Our team is currently out of service 🕒. We will be available again at [time]. Leave a message and we'll get back to you soon - thanks for your patience! 🙏
- Hello 👋, thank you for contacting us. We are not available at the moment 🕰️, but your message is important to us. We will get back to you as soon as we can. have a great day! 🌟
- Hello 👋, we are unable to answer your message at the moment. Leave us your details and we will contact you as soon as possible. thank you for your understanding! 😊
Why is it important to use WhatsApp Business in small businesses or customer service departments?
Basically, WhatsApp is going to transform the way you interact with your customers, improving efficiency and service quality. Here are the main reasons why you should start using it NOW:
- Accessibility and popularityWhatsApp is one of the most widely used messaging applications globally. Businesses can connect with customers on a platform they are already using and like, facilitating communication.
- Quick answers: The fact that you can send quick, automated responses to common customer queries dramatically improves the efficiency of your customer service. Let us know if you don't...
- Customized communicationWhatsApp Business allows you to send personalized messages to customers, enhancing the brand experience and increasing loyalty.
- Organizational toolsWhatsApp Business offers features such as tags to organize conversations and contacts; this will make tracking orders, inquiries and customer relationship management much simpler and streamlined.
- Direct marketing: Businesses can send broadcast messages to segmented contact lists, promoting products, offers and events directly to interested customers.
- Multimedia interaction: The ability to send and receive photos, videos, documents and voice messages enriches communication and allows companies to provide detailed and visually appealing information about their products or services.
- Trust and credibility: Did you know that having a verified business profile on WhatsApp Business increases customer trust, as they see that they are interacting with an official business account?
- Integration with tools and platformsWhatsApp Business can be integrated with other customer relationship management (CRM) tools and platforms, facilitating the management and tracking of customer interactions.
- Economy and efficiencyFor small businesses, it is a super cost-effective solution compared to other customer service and marketing platforms, as it does not require significant investments in infrastructure or software.
- It is very easy to use! The application is easy to set up and use, allowing small stores and customer service departments to start using it quickly without having to go crazy with training.
How can I integrate WhatsApp Business with my CRM or ERP?
If you need to make custom integrations, contact us at contact us and enjoy a Free Consulting of your Digital Ecosystem.