TAPPERS
Impulsa3's first big project
Impulsa3 supported the Tappers team in guaranteeing smooth, automated management of its commercial and logistics operations, improving operational efficiency and the customer experience.
Above all, we are people
Because behind a business there are people with aspirations, interests and worries, building relationships of trust with our clients is essential to us.
That is why we try to be more than a service provider. We aim to be travelling companions, allies in your growth and part of your story, just as we are with the Tappers team. Through this human approach we want to change the way work is done, putting people and their experiences at the centre of everything we do.
Teamwork
We worked together with MRM’s development department to integrate and synchronise orders, customers and shipping and billing addresses between the tappers.es ecommerce platform and an enterprise resource planning (ERP) system custom-built by MRM. The main goal was to guarantee smooth, automated management of commercial and logistics operations, improving operational efficiency and the customer experience.
We built an ad-hoc development to inventory, normalise and send every entity updated in the ecommerce site to the custom ERP through an API developed in PHP.
Customer service
Working closely with the Tappers and MRM teams, we set up the customer service department from scratch.
- Professionalisation of the service: a 70% increase in customer satisfaction and issue resolution.
- We designed a customer service procedures manual and captured the whole operation in Jira.
- Constant communication with the operations team so we could give customers fast answers and learn how to improve the different internal processes.
After software development, another of the things we most enjoy (and are best at) is design. From art direction for product shoots to creatives for social media, packaging proposals and even a complete redesign of the homepage.
One of the big communication challenges is that it has to be almost real time, because Tappers’ logistics activity depends on the time at which each order is placed.
Among many other things, we worked on automating picking, order preparation, invoicing and logistics processes. All of it to improve turnaround times and profitability.
Our client speaks
I like the team’s commitment and focus on results . They live the brand as if it were their own and add a lot of value through all sorts of initiatives. From my years of experience I can say that is far from common . They are a great help in growing the business. Highly recommended to work with.
