Tappers

Can you believe that back in the spring of 2020, we had doubts about whether Tappers would work out, and in just 6 months it ended up generating 80% more revenue? Tappers is our first big success, and we couldn’t be prouder.

The first major project by Impulsa3

With Tappers, we didn’t just provide digital marketing services; they gave us the opportunity to dive deep into the core of their business to help them define procedures that have had a direct impact on sales. From improving customer service processes, creating loyalty and retention strategies, to a much-needed website revamp and the development of bespoke business dashboards.

Above all, we are people.

Because behind every business, there are people with aspirations, interests, and concerns. For us, building trusting relationships with our clients is essential.

In this sense, we strive to be more than just a service provider. We aim to be travel companions, allies in your growth, and active participants in your story, just as we are with the Tappers team. Through this human-centered approach, we seek to transform the way we work, placing people and their experiences at the heart of everything we do.

Teamwork

We worked closely with MRM's development department to integrate and synchronize orders, customers, and shipping and billing addresses between the e-commerce platform tappers.es and a custom ERP (Enterprise Resource Planning) system developed by MRM. The primary goal was to ensure smooth and automated management of business and logistics operations, thereby improving operational efficiency and enhancing the customer experience.

Pure and simple development

We implemented a custom development to inventory, standardize, and communicate all updated entities in the e-commerce platform to the custom ERP through an API developed in PHP.

Their time truly is gold.

One of the biggest challenges in communication lies in the fact that it must be almost real-time, as Tappers' logistics activity is directly influenced by the time an order is placed.

Among many other things, we worked on automating processes such as picking, order preparation, invoicing, and logistics. All of this was aimed at improving both efficiency and profitability.

And lots and lots of design.

Beyond software development, another thing we love to do (and are very good at) is design. From art direction for product photo shoots and creative content for social media, to packaging proposals and even a complete homepage redesign.

Customer service

(We really enjoy this too)

In close collaboration with the staff at Tappers and MRM, we set up the customer service department from scratch. We focused on professionalizing the service, achieving a 70% increase in customer satisfaction and issue resolution. While certain aspects can’t change as quickly as we’d like, the progress has been both clear and very positive.

We created a customer service procedures manual and documented all operations in Jira, which proved invaluable for tracking issues.

Constant communication with the operations team has been key to providing quick responses to customers and learning how to improve various internal processes.

Budget

Quality

On-Time Delivery

Collaboration

Alejandro González

Partner of Tappers Lifestyle

I appreciate the team’s commitment and results-oriented approach. They truly live the brand as if it were their own, contributing immense value through all kinds of initiatives. In my years of experience, I can confidently say that’s quite rare. They’re a tremendous asset for business development. Highly recommend working with them.
 
 
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