TAPPERS
The first major project by Impulsa3
Impulsa3 supported the Tappers team to to ensure smooth and automated management of commercial and logistics operations, thereby improving operational efficiency and the customer experience.
Above all, we are people.
Because behind every business, there are people with aspirations, interests, and concerns. For us, building trusting relationships with our clients is essential.
In this sense, we strive to be more than just a service provider. We aim to be travel companions, allies in your growth, and active participants in your story, just as we are with the Tappers team. Through this human-centered approach, we seek to transform the way we work, placing people and their experiences at the heart of everything we do.
Teamwork
We worked closely with MRM's development department to integrate and synchronize orders, customers, and shipping and billing addresses between the e-commerce platform tappers.es and a custom ERP (Enterprise Resource Planning) system developed by MRM. The primary goal was to ensure smooth and automated management of business and logistics operations, thereby improving operational efficiency and enhancing the customer experience.
We implemented a custom development to inventory, standardize, and communicate all updated entities in the e-commerce platform to the custom ERP through an API developed in PHP.
Customer service
- Service professionalization: increasing customer satisfaction and issue resolution by 70%.
- We designed a customer service procedures manual and documented the entire operation in Jira.
- Constant communication with the operations team in order to provide quick responses to customers and learn how to improve the different internal processes.
Beyond software development, another thing we love to do (and are very good at) is design. From art direction for product photo shoots and creative content for social media, to packaging proposals and even a complete homepage redesign.
One of the biggest challenges in communication lies in the fact that it must be almost real-time, as Tappers' logistics activity is directly influenced by the time an order is placed.
Among many other things, we worked on automating processes such as picking, order preparation, invoicing, and logistics. All of this was aimed at improving both efficiency and profitability.
Our client speaks
I appreciate the team’s commitment and results-oriented approach. They truly live the brand as if it were their own, contributing immense value through all kinds of initiatives. In my years of experience, I can confidently say that’s quite rare. They’re a tremendous asset for business development. Highly recommend working with them.